Payment and Refund Policy
Last updated: 21 September 2026
Scope of the Policy and Services Covered
This Payment and Refund Policy applies to all commercial transactions conducted through the website operated by medianestix. It governs payments and refunds related to services provided by Course A, a media production hub based in the United Kingdom. These services include organised content workflows such as studio setup, camera coordination, audio checks, lighting arrangements, and professional video planning. The policy covers both one-time service bookings and any associated digital deliverables provided to clients located in the United Kingdom.
Prices, Currencies, Taxes and Additional Charges
All prices displayed on the site are quoted in British Pounds Sterling (GBP) and include value added tax at the prevailing UK rate where applicable. Additional charges may arise for custom requests outside standard packages, such as extended lighting setups or specialised camera coordination. Any such extras will be confirmed in writing before payment is processed. Clients are responsible for any bank fees or currency conversion costs if paying from outside the United Kingdom.
Accepted Payment Methods, Authorisation and Security
Payments are accepted via major credit and debit cards, bank transfers and approved digital wallets. All transactions are authorised in real time through secure third-party processors compliant with UK financial regulations. Card details are never stored on our systems. Authorisation occurs at the point of booking, and funds are held until service confirmation. Security measures align with Payment Card Industry Data Security Standards and UK GDPR requirements for handling personal data during payment.
Order Confirmation and Contract Formation
A contract is formed once payment is successfully authorised and a confirmation email is sent. This email outlines the booked services, scheduled dates, and any specific requirements for studio setup or video planning. Until this confirmation is received, no binding agreement exists. Clients should review the confirmation promptly and notify us of any discrepancies within 48 hours.
Cancellation Rights and Applicable Periods
Under UK consumer law, clients benefit from a 14-day cooling-off period for distance contracts where services have not yet commenced. Cancellations within this period are permitted without penalty, provided written notice is given. For services scheduled to begin within the cooling-off period, the right to cancel may be lost once performance starts with client consent. Cancellations outside this window are subject to the terms below.
Refund Eligibility, Exclusions and Non-Refundable Items
Refunds are available for cancellations made at least 14 days before the scheduled service date. No refunds apply to services already delivered, including completed studio setups, audio checks or video planning sessions. Promotional offers and deposits for high-value custom workflows are non-refundable. Digital content or pre-recorded planning materials supplied as part of a package cannot be returned once downloaded or accessed.
Step-by-Step Procedure to Request a Refund
To request a refund, clients must submit a written request via the contact form on the Contacts page, including their booking reference, date of service, and reason for cancellation. The request should also provide the original payment details for verification. Requests received without this information may be delayed. All refund claims must be made within 30 days of the original transaction or cancellation date, whichever is later.
Inspection, Approval, Rejection and Notification
Upon receipt, each refund request undergoes review against the eligibility criteria outlined above. Clients will receive an acknowledgement within five working days. Approval or rejection decisions are communicated in writing, explaining the rationale and any supporting evidence considered. Rejected requests may be appealed once with additional documentation within 10 working days of notification.
Refund Method, Processing Time and Receipt of Funds
Approved refunds are issued using the original payment method. Processing typically takes up to 14 working days from approval, though bank processing times may extend this to 30 days in some cases. Clients receive confirmation once the refund has been initiated. No cash refunds or alternative payment methods are offered unless expressly agreed in writing.
Special Rules for Digital Content, Subscriptions and Services
Where services include digital elements such as planning templates or recorded coordination guides, access is granted immediately upon payment confirmation. This immediate supply means the 14-day cooling-off period does not apply once access begins. Subscription-style recurring services, if offered, may be cancelled at any time but refunds are limited to unused portions after the initial term.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments result in automatic cancellation of the booking. Duplicate charges are investigated and refunded within 10 working days upon notification. Chargebacks are treated as disputes and may lead to service suspension pending resolution. Suspected fraudulent activity triggers immediate account review and reporting to relevant UK authorities where required, in line with anti-money laundering obligations.
Mandatory Consumer Rights in the United Kingdom
Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. Clients retain the right to pursue remedies through the courts or alternative dispute resolution if they believe their rights have been infringed. These protections cannot be excluded or limited by contractual terms.
Contact Route, Policy Changes and Last-Updated Date
Questions regarding this policy should be directed using the contact form available on the Contacts page or by emailing [email protected]. Written correspondence may also be sent to News UK, 1 London Bridge Street, London, SE1 9GF, United Kingdom. medianestix reserves the right to update this policy to reflect changes in UK law or business practices. The current version date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.